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Privacy Policy


This privacy policy sets out how Green Grocers uses and protects any information that you give on their website www.grocex.in when you use this website. Please note that the practices of Green Grocers, its affiliates, and agents, with respect to data collected and used by Green Grocers in connection with this website and all other websites of Green Grocers like Grocex .in (collectively, the “Sites”) and Green Grocers products and services available or enabled via the Site (“Products and Services”), are governed by this online privacy policy (“Privacy Policy”) as amended from time to time, and not the privacy policy in effect at the time the data was collected. Please regularly review our Privacy Policy.

Green Grocers is committed to ensuring that your privacy is protected as we take your privacy very seriously. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

By visiting or using our Sites, domain name, and any other linked pages, features, content, or any other services we offer from time to time in connection therewith through our Sites, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

Green Grocers may change this policy from time to time by updating this page.. Such changes shall be effective immediately upon posting to the Site. Please review our privacy policy periodically for our updates. This policy is effective from 01.07.2019.

This policy does not apply to the practices of companies Green Grocers does not own or control or to people that Green Grocers does not employ or manage. If you have objections to the Privacy Policy, you should immediately discontinue use of the Site and the Products and Services enabled by the Site.

Collection of Information

We may collect the following information as a part of registration process

  •    Name and contact information including email address
  •    Demographic Profile such as, age, gender, education, occupation, address, postcode, preferences and interests     etc
  •    Browsing Information about the pages on the site you visit/access, the links you click on the site, the number of

   times you access the page.

 Collection Process of Information

  •  Information provided by you during registration process
  •  Information collected automatically like your IP address, Cookie and pages you have requested. This is information           is collected when you interact with our website.

Usage of Information

Green Grocers requires this information to understand your needs and provide you with a better service, and in  particular for the following reasons:

  • Internal record keeping and preserve transaction history 
  • We may use the information to improve our products and services.
  • We may periodically send promotional campaigns about new products, special offers or any other information. We            may also use your information for conducting market research activities.
  • We will provide this information to our business associates and partners to get in touch with you when necessary to provide the products and /or services as desired by you.

Sharing of Information

Green Grocers makes sure that all your information is kept confidential and safe.

  • We will not share your financial information for any purpose other than completing a transaction with you.
  • We may share the information to the concerned parties/ enforcement agencies/ court of law when required for investigation by law for any legal proceedings/ undertakings as required.

Green Grocers does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, (in some cases, with the assistance of trusted third party vendors), when we have your permission, or under the following circumstances:


If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).  We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Site Forms

If you submit information to us on our site, we may require that you provide certain personally identifiable information, including your name, address, phone number, credit card number, and email address. This information is necessary to process your application and to contact you.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as pin code). We use this information to notify contest winners and award prizes, to monitor site traffic and personalize the site.

Special Offers and Updates

We may share personally identifiable information with third parties in order to provide tailored promotions and marketing offers and to improve the content of the Site for you. Green Grocers may send you information on products, services, special deals and promotions. You can sign up for these emails from us on our registration and/or preferences page.


If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we always provide you a way to unsubscribe.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify email address. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, as needed.


We store information that we collect through cookies, log files, clear gifs, and other tools to create a “profile” of your preferences. We may tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. For example we may inform a manufacturer of the number of products that were purchased in aggregate.

Personally Identifiable Information

We may share personally identifiable information with third parties in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Green Grocers terms of use, or as otherwise required by law.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site, optimize the site and to gather demographic information about our user base as a whole.  We may use a third-party tracking service to track non-personally identifiable information about visitors to our site in the aggregate in order to improve the experience of the site.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. As a part of precautionary measure we urge you not to share your user access details with any other people for launching orders.

Shopping is 100% safe at our Sites. Credit and Debit card payments are processed through ICICI payment gateway. www.grocex.in offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. Grocex.in does not store any of your credit/ Debit card information details used during the transactions.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do  not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Green Grocers

Telephone No: 044-48622299.