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Terms and Conditions

Green Grocers is the owner of the brand “GROCEX‘’ and the website www.grocex.in.

This document spells out the terms and conditions applicable to all users and third parties of www. grocex.in

The website www.grocex.in is by operated Green Grocers.. The Policies pertaining to Terms and Conditions, Privacy and Returns and Refunds are issued by Green Grocers.

Overview of the Service

Green Grocers currently provides an online grocery shopping and delivery service in an easier, flexible and convenient manner through their website www.grocex.in. Green Grocers may in the future provide additional shopping and related services

Use of the Services

Your access to and use of the Services or any Content in www.grocex .in is at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, GREEN GROCERS AND ITS PARTNERS DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Green Grocers make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security, or reliability of the Services or any content thereon. Green Grocers will not be responsible or liable for any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, or any Content. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from the Company or through the Services, will create any warranty not expressly made herein.

License and Site Access

Green Grocers grants you a single, non-exclusive, limited personal license to access to their site www.grocex.in and use the Services conditioned on your continued compliance with the Terms. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Green Grocers, in the manner permitted by these Terms. You may not transfer or share your right to access or use the Services

This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Green Grocers. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of Green Grocers and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site’s or Grocex’s name or trademarks without the express written consent of Grocex. Any unauthorized use terminates the permission or license granted by Green Grocers


The membership of the website is subject to your eligibility under the Indian Contract Act 1872 and the persons who are incompetent to contract within the meaning of Indian Contract Act 1872 are not eligible to use the site. Any persons below the age of 18 years are termed as Minor and he / she shall not be allowed to transact the on the website.

Account & Registration

You agree to provide Green Grocers on their website www.grocex.in with accurate and complete information as required by registration for their service i.e. "Customer Registration Data", including, but not limited to, your legal name, billing and delivery addresses, telephone number, email id. The customer is authroised to make changes to his/her profile online at his/her discretion.

Username & Password

Upon registration, your username and password will allow you to access the www.grocex.in. Your password should be kept strictly confidential to prevent unauthorized use. You are solely responsible for all transactions done with your username and password.


You hereby confirm to grant us permission to send communication through email or other electronic media using the contact information provided by you,

Review, Feedback and Submissions

All reviews, comments, feedback, , suggestions, ideas, and other submissions disclosed, submitted or offered to the website on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of Green Grocers. Owner of the brand GROCEX and the website www.grocex.in. Such disclosure, submission or offer of any Comments shall constitute an assignment to Green Grocers of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Green Grocers reserve the right to monitor, remove, edit if required any comments, feedback and suggestion posted by you on our website

Pricing and Charges

All the product prices listed on the website will be sold at MRP unless otherwise specified. The prices charged at the time of transaction processing are final.

Product prices are as shown on the website and are subject to incorrect data received from suppliers, technical issues and or typographical errors. Green Grocers at is sole discretion reserves the right to change the prices and products offered on the website to fix such errors.

As per the current policy of Green Grocers, the delivery charges and packing charges are not applicable if customer opts for scheduled delivery and pick-up at stores, In case of last mile premium delivery the delivery charges will be applicable as mentioned in our website. However we fully reserve the right to revise the charges for all types of services at any time as may be deemed necessary by us and the same would be automatically applicable as soon it is published on our website.

Product Availability

Green Grocers will make every effort to fulfill orders placed by the Customers with www.grocex.in; however no member of the Green Grocers shall be liable to any person if it is unable to or declines to supply a product for any reason whatsoever.

Green Grocers on their website www.grocex.in reserves the right to limit the range of products available to certain areas.

Minimum Basket Value

Basket value means the value of the products in your basket when you confirm your order. The Minimum value for each such order is INR 1000/-

The above conditions do not apply to those customers, if they opt to pick the order at the stores/ warehouse. Customers opting for this facility could do so only during the working hours of the stores / warehouse.


Delivery will be made to only to the registered address specified by you at the time of registration. Green Grocers do not permit to make changes of address at the time of delivery of order on site. However customers could change the registered address by login to their profile. The delivery there afterwards will be new registered address enrolled in the customer profile.

Green Grocers delivers goods only to specified regions at Chennai. To check the online services delivery to your area, please enter your Pin code at the time of registration.

Delivery times will be as per the option exercised by you at the time of placing your order Delivery becomes failed delivery on the following occasions

  • Delivery not done due to wrong address
  • Recipient not available
  • Door Locked

In all the above cases, Green Grocers reserves the right to charge the Customer a re-delivery fee of INR Rs. 100+ taxes. In all such cases, delivery is not by default at the request of customer. The delivery will be only as per the delivery schedule created by the company.

All goods must be signed for on delivery by an adult aged 18 years or over.

Whilst Green Grocers make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.


Green Grocers reserves the right to impose a limit of one account per physical address (at the unit number level).

Modification and Cancellation

Green Grocers do not permit any modifications and/ or cancellations to the orders launched by the customers under any circumstances on the website www.grocex.in

Copyrights & Trademarks

All Content on the website www.grocex.in, including but not limited to images, content, selection, and software are the exclusive property of Green Grocers and its suppliers and licensors. We authorize the users to access and use the website for users, personal non commercial use. The user agrees that he/she does not acquire ownership of the material by downloading copyright material as well any other use of material on Grocex.in, including but not limited to copying, displaying, selling, reproducing, modifying, publishing, distributing, transmitting or in any other way exploiting any contents of the website either in part or in whole for any commercial or public use without prior written approval and consent of Green Grocers

The names, Logos, captions, icons and all related and service names, design marks are the service marks and, trademarks of Green Grocers .Access to this site does not authorize anyone to use any name logo or mark in any manner without the prior written approval from Green Grocers.

Objectionable Material

The user understands that by using this Site or any services provided on the Site, he/she may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Green Grocers and its affiliates shall have no liability to the user for Content / material interpreted as deemed offensive, indecent, or objectionable to the user.

Product Description and Images

We at Green Grocers strives to provide the information accurately relating to product and also images of the product in the best possible manner, However we do not guarantee the information and the images displayed are accurate, reliable and error free. The images provided are only indicative and the actual product size, shape and colour including the packing content displayed may differ from the images displayed on our website.

The links that are provided on our website to third party links of other websites are only for informational purposes only and does not imply endorsement or recommendation of these sites by Green Grocers

Green Grocers also does not assume any responsibility for any causes experienced by the user for using these links.


You agree to defend, indemnify and hold Green Grocers, its employees, directors, owners, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Green Grocers or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations or by use of your account.

Limitation of Liability

You understand and agree that the company Green Grocers and its subsidiaries, affiliates, officers, employees, agents, partners, owners ,licensors will not be liable for any direct, indirect, incidental, special, consequential damages of any kind resulting from the use of the site www.grocex.in, for sale and delivery of goods or any related or unrelated services whether or not the company / firm (Green Grocers) has been informed of the possibility of such damage in advance.


The information contained in this website is for general information purposes only. while Green Grocers endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk


Green Grocers may terminate the User Agreement with or without notice to the User, Further the company reserves the right to cancel any account of the user and deny access to the site in the event of occurrences of causes considered unacceptable or objectionable by Green Grocers or in the case of breach of the User Agreement by the User.

The user may also terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Green Grocers may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Green Grocers.. Upon any termination of the User Agreement by either you, Green Grocers, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise

Modification of Terms & Conditions

Green Grocers may at any time modify the Terms & Conditions of Use of the Website without any prior notification to the User. User can access the latest version of these Terms & Conditions at any given time on the Site. Users should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to Users, Users should discontinue using the Service. However, if Users continue to use the Service Users shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.


This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Chennai shall have exclusive jurisdiction in any proceedings arising out of this agreement